Return Policy

At BRASSQUESTYARD, we are committed to delivering premium brass products crafted with precision and care. If for any reason you are not completely satisfied with your purchase, our return process is designed to be clear, fair, and straightforward.

Refund Eligibility

To qualify for a refund, items must meet the following conditions:

  • Item must be unused, undamaged, and in original condition.
  • Original packaging and protective materials must be intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Return request must be submitted within the specified time frame.

Return Time Limits

Customers may request a return within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible for refund unless covered under warranty or special circumstances approved by our support team.

How to Request a Return

  1. Email our customer support team with your order number and reason for return.
  2. Wait for confirmation and return authorization instructions.
  3. Securely package the item and ship it to the provided return address.
  4. Once received and inspected, refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method used at checkout.

Return Requirements

  • Items must be securely packaged to prevent transit damage.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Tracking information must be provided once the item is shipped.

Non-Returnable Items & Exceptions

  • Custom-made or personalized brass products.
  • Items marked as final sale or clearance.
  • Products damaged due to misuse, improper handling, or installation.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photographs for prompt assistance.

Customer Support

Our dedicated support team is here to assist you with any questions regarding returns or refunds.

Email: support@brassquestyard.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

BRASSQUESTYARD reserves the right to update this Return Policy at any time. Changes will be reflected on this page with immediate effect.